Note: This page is being expanded. The information below is accurate and ready to use today; additional details are on the way.
You received an invoice from your promotional products partner. The invoice shows their company name and logo, but asks you to make payment to iPROMOTEu. That is correct, and here is why.
The short version: Your partner is an independent business that works with iPROMOTEu for invoicing and payment. iPROMOTEu prepares and collects the invoice on your partner’s behalf, so payment is made to iPROMOTEu even though the order, the pricing, and the service are all your partner’s.
Who is iPROMOTEu?
iPROMOTEu provides back-office support to hundreds of independent promotional products distributors across North America. Your partner is one of these independent businesses: they run their own company under their own name, and iPROMOTEu handles the financial administration behind the scenes, including invoicing, collecting customer payments, and paying suppliers.
Why does payment go to iPROMOTEu and not the company on the invoice?
Your partner has authorized iPROMOTEu to handle billing and payment for their orders. The invoice is branded as your partner’s business because the order is theirs, but the invoice instructions direct payment to iPROMOTEu, which receives and processes it on their behalf. Paying iPROMOTEu fully satisfies your invoice with your partner: it credits your account for this order in full.
How can I pay?
- Pay online or by credit card. Use the secure payment link printed on your invoice, or pay as a guest at payments.ipromoteu.com using the details from your invoice.
- Pay by ACH or bank transfer. Use the bank and account details shown in the payment section of your invoice, and remit to iPROMOTEu.com, Inc. Before you send an ACH payment or wire, confirm our current banking details on our verification page (see the fraud-prevention note below).
- Pay by check. Make checks payable to iPROMOTEu.com, Inc. and mail to the remittance address on your invoice. Please include your invoice number.
ACH and check are the preferred, fee-free ways to pay. If a card processing fee applies, it is shown before you confirm payment. Always reference your invoice number so your payment is applied correctly.
Setting up iPROMOTEu as a vendor
If your accounts payable system needs to add us as a payee, our legal entity name is iPROMOTEu.com, Inc. (“iPROMOTEu” is our brand name; they are the same company). Use the legal name when you set up the vendor or write a check, and use the remittance and banking details printed on your invoice.
Download our W-9 and tax certificates →
Protect yourself from payment fraud
iPROMOTEu will never change its banking information by email. If you receive a notice that our payment or banking details have changed, confirm it first on our official verification pages before sending any payment:
If anything looks unfamiliar, contact your sales representative using the number on your invoice, or call our Accounts Receivable team at (844) 948-0744, before paying.
Common questions
Is this invoice legitimate?
Yes. If you placed an order with the company named on the invoice, the invoice is genuine, and iPROMOTEu is their billing partner. For your security, always confirm our banking details on our verification pages above before sending an ACH payment or wire. We never change our banking information by email.
Can I pay my partner directly instead?
No. Please pay iPROMOTEu using the instructions on your invoice. Payments sent to your partner directly cannot be applied to this invoice and will delay closing your order.
Does my relationship change?
No. Your account, pricing, artwork, and service all stay with the partner you ordered from. iPROMOTEu only handles the billing and payment.
What about sales tax and receipts?
Applicable sales tax is shown on your invoice and is collected and remitted by iPROMOTEu on your partner’s behalf. Your paid invoice serves as your receipt; a credit card receipt is also provided when you pay by card.
I am tax-exempt. How do I remove sales tax from my invoice?
Send your current resale or exemption certificate to your sales representative or to our Accounts Receivable team so we can update your account before the invoice is paid.
Where do I get a W-9 or tax certificate?
Download them directly from our W-9 and tax certificates page. Our legal entity name for your records is iPROMOTEu.com, Inc.
Who do I contact with a billing question?
Reach out to your sales representative listed on the invoice, or contact iPROMOTEu’s Accounts Receivable team at (844) 948-0744. We are glad to help.
iPROMOTEu has been retained by the company shown on your invoice to provide administrative services, including invoicing the sale and collecting payment on their behalf.